In a fresh set of guidelines for the state governments, Union Consumer Affairs Minister Ram Vilas Paswan has clearly stated that restaurants cannot force customers to pay service charge and it is customer’s choice if they wish to pay it. He also added that the guidelines have been approved by Prime Minister Narendra Modi’s office and were being sent to the state governments for implementation.
“Service charge is totally voluntary and not mandatory now. Hotels and Restaurants should not decide how much service charge is to be paid by the customer and it should be left to the discretion of customer,” tweeted the Union Minister.
Over the last 4 months, this is the 2nd advisory note to the states to make sure hotels and restaurants refrain from adding a service charge to their customers’ food bills as few previous attempts to stop them has been unsuccessful.